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FAQ

Frequently Asked Questions

What are the modes of payment?

Payment process is very easy. You can pay us by recharging your wallet by Online payment methods such as Paytm , UPI/Net Banking etc.

How is Farm Direct 24 milk different from other milk?

We at Farm Direct 24 work directly with farmers to obtain fresh cow/buffalo milk and offer natural, fresh, and unadulterated milk through our delivery process. Natural because no milk powder or preservatives are added, and the milk is delivered to the user in less than 24 hours of milking. We use sophisticated quality testing of milk for adulteration at every stage, so it’s absolutely unadulterated.

What is the timing of your milk delivery?

We deliver milk and other products to our customers from 5:00 am to 7:00 am every morning.

Which are the products that Farm Direct 24 offers?

Farm Direct 24 offers unadulterated and additives-free dairy products such as Non-Homogenized Desi Cow Milk, Homogenized Desi Cow Milk , Cow Ghee, Buffalo Ghee etc. You can check all the items at our Product Page on the website or place an order through our app.

What are the benefits for the regular customers?

We have exciting offers and discounts on our products for our regular customers. The updates for these offers are informed to our customer through app or promotional messages.

Is your subscription pre-paid only?

Yes, for milk subscription we offer Pre-Paid subscription for our customers.

Why is my address listed in 'out of delivery' area?

We are constantly working on upgrading and expanding our network. We will gladly update you when we start delivering in your area.

Do I have to order daily?

Our app allows you to have subscriptions for daily or on alternate days. You could schedule your orders according to your daily requirement and pay based on the subscription.

How do I recharge my wallet?

In three Simple steps:

1. Login to your Device.
2. Select wallet from Menu.
3. Enter Amount and make payment from various wallet/upi/net banking options.

How to contact your customer care?

To get in touch, write to us on [email protected] or call our Customer Care at 7305317404.